Service quality is vital for the entrepreneur

Suomen Laatutakuu Palvelut Oy is a cleaning and property maintenance franchising centre employing 250 independent entrepreneurs and belonging to the international ISS Group. The entrepreneurs are provided with a solid business package by Laatutakuu. "We offer franchisees an existing business concept, a high-quality brand and a comprehensive service package. We source a considerable proportion of our services from Pretax. We have outsourced the bookkeeping, invoicing and profitability tracking of our entrepreneurs to Pretax," says Maisa Koivisto, service manager at Laatutakuu.

Laatutakuu became a Pretax client in 2001. "We wanted a firm that pays attention to entrepreneurs, helps them in their everyday work and can tailor its approach to small businesses. Pretax has the solid professional expertise required and considerable experience in handling chains of small businesses. We are also sticklers for quality, and we monitor franchisee satisfaction closely. Therefore our financial administration service provider has to be excellent too," says Koivisto.

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